商务英语bec中级口试综合指导（十）-ag真人试玩平台

第十课时



第九讲

ⅰ presentation topics

entertaining s



what is important when...?

entertaining clients



l types of activities

l cost



types of activities:

entertaining is done by way of a series of activities. such as a sightseeing tour, a football match, a ballroom party, an performance, a ballet show, a fashion show, playing and a formal meal, etc.

the activities that you choose will constitute a part of the first impression that you will give to your s. so you should be careful when choosing the type of activities. you need to consider the 's age, and cultural backgrounds and do some research about your s' characters and hobbies.

for well-educated s, they may expect some high class-associated activities, such as ballet, ballroom parties, and performances. if you fulfill their expectation/standard, your efforts will put a lot of weight on your credibility.

for some young s, you may wish to take them to some more activities, such as a music bar, a pop music show, a fashion show.

for those sporty s-football,

however, you should always end up all kind of activities with having a formal meal. you don't want to talk about business with your s in the court or theatre; they are just the warming-up activities for the key matter-business. after a whole day or a few days' entertainment, you may find the distance between the two sides are much narrower than the beginning, and there might be a lot of things that you both want to talk about.



the costs of entertainment

not always the essential thing. depending on the nature/characteristics of the transaction or the size of the deal.

should consider the profit issue. if the company is expecting to make big gain/profits out of a , it should at least put in investment to entertain/please its s. e.g.....

if the company foresees that the is not very lucrative, then....

the ideal plan would be spending as little money as possible to get the deal done. but you must not offend your s. you should make them feel being welcomed.



complaint handling



what is important when...?

dealing with complaints from clients



l offering an apology

l suggesting a solution to the problem



offering an is the very basic level.

when the s think that they have received treatments, the first thing that the company should do is to calm them down and try to keep the .

an is the first step and a useful method to maintain control of the situation.

offering an is an important gesture to show that the hosting company is fully aware of the situation and would like to take the responsibility for its mistakes.

the complaining s would feel that their complaints are being paid attention and may therefore be happy to proceed to the transaction with the hosting company.

it is necessary to suggest a solution to the problem as well.

the s want to enter into the transaction in a good mood and with a and trustworthy business partner. apart from an , the would want to have the problems and solved before their communication moves to the next level. if the hosting company failed or refused to suggest a solution, its of entering into the transaction would be put into doubt.

ⅱ discussion topic

entertaining foreign clients



your company is entertaining a group of foreign s for three days, including one non-working day.



you have been asked to plan a programme for the visit.



discuss the situation together, and decide:



l what kinds of activities would be suitable for the visit

l what information it would be useful to know about the s before finalizing the programme





interlocutor: [select one or more of the following questions as , to any imbalance or to the discussion.]



l what kinds of arrangements need to be made before foreign visitors arrive? (why?)

l are there any disadvantages for a company in having a visit from foreign s? (why / why not?)

l where would you take foreign visitors in your home town? (why?)

l would you enjoy looking after business visitors for a few days? (why / why not?)

l what problem might there be when socializing with foreign business people? (why?)

l what are the long-term benefits of establishing personal contacts with foreign s?



thank you. that is the end of the test.



[retrieve materials.]



ⅲ discussion functional sentences



（一） 开始某个话题

let's start with ...

shall we begin with ...

so, the first item on the agenda is ...

linda, would you like to kick off?



（二） 结束某个话题

right, i think that covers the first item.

shall we leave that item?

if you don't have anything else to add, ...



（三） 转移话题

let's move on to the next item ...

the next question on the agenda is ...

now let's come to the question of ...



（四） 打断对方

excuse me, may i interrupt?

just a moment, but ...

can i say something here?

mark, sorry, ...

sorry to interrupt, but ...

五） 评价

1． 同意

that's a good point.

i agree with you. i can't agree with you more.

i see what you mean.

yes, ...

that's quite a good idea.

that's absolutely true.

2． 反对

i with you.

i couldn't agree less.

you must be joking!



（六） 询问对方意见

what do you think about this?

what's your opinion on this?

have you considered ...

i haven't heard your opinion about ...



（七） 表达自己观点

i think/feel/believe that ...

you mentioned that ..., but, in my view ...

in my opinion, we should ...

i'd like to point out ...

let me ...

my view is that ...

just let me finish.



（八） 评论

that's a good idea/an excellent idea.

that's very interesting.

i'm sure we'd all agree with that.

that's a very good point/an important point.



（九） 要求对方澄清观点

i don't see what you're getting at.

i'm not sure what you mean.

i'm not sure what you are saying.

it's not clear what you mean.



（十） 避免跑题

we're missing the point.

we're getting off the point.

let's get back to the main point.

it's not on the agenda, but ...



（十一） 回应

that's marvelous.

that's great.

that's fine.

ok.

all right.

i see your point.

i understand your concern.
关键字:bec商务英语考试辅导
生词表: